Frequently Asked Questions
Check here for some of our Frequently Asked Questions - we'll update this section regularly.
How do I go about loaning or donating an item to the museum?
We welcome additions to our collections and are actively collecting. If you have something you'd like to loan or donate to the museum please get in touch with us by email using firstname.lastname@example.org or by calling 0161 605 8200 and asking for the collections team.
Unfortunately we cannot accept any items that are left at reception without an appointment. We are unable to accept all offers, but have monthly acquisitions meetings where every offer is discussed and decided on; our decisions are based on our Acquisitions & Disposal Policy.
I'm having trouble seeing my Football Plus+ results?
If you're hoping to register a Football Plus+ ticket for the first time go to http://www.nationalfootballmuseum.com/join-in/my-football-plus/ and click the 'Go' button next to the words 'First Time Visitor'
Enter the ticket number, and the First Name and Last Name that you want to appear on your certificate (this name cannot be edited later, so it's very important to make sure you're happy the right person is registering the right ticket). You can also sign-up for our newsletter here.
There is sometimes a short delay between your visit and your videos and photos being available online.
If any or all of your scores, photos or videos are missing, please email footballplus@nationalfootballmuseum, with your ticket number, email address, the name you have registered the ticket under, and the date of your visit, as well as preferred method of contact.
Are you the English or the British National Football Museum?
We’re the museum of English Association Football. There's a separate Scottish Football Museum. We also reflect England’s role in developing the international game, the participation of international managers and players in the English game and the inclusion of Welsh clubs in the Premier League and Football League.
Can I volunteer at the museum?
We’ll be introducing a volunteer programme early next year. Please do check our website for more details nearer the time.
What is the most valuable object in the collection?
As you can imagine the whole collection is very valuable, not only from a financial point of view but for the richness of stories, the historical value and the rarity of the collection. All the objects are important to us as they tell the rich and interesting story about the history of football. We don’t attach financial values to objects other than their insurance value.
Can you help me find out more about my family history?
Please see our family history page for more information.
Can you value my football memorabilia for me?
As a national museum we aren’t allowed to carry out financial valuations of your objects. You may like to contact an auction house such as Bonham's or Graham Budd.
Bonham's will frequently hold free memorabilia valuation days at the museum. Check our What's On section for the next event.
I have football memorabilia that I would like to donate to the National Football Museum. How do I do this?
We’d love to talk to you about your football memorabilia; contributions from the general public are extremely important in helping us preserve and tell the history of the people’s game. While we can’t guarantee every item will go on display, objects will be stored in our collections store and are available for research and future exhibitions. We may also like to transfer donations to our education handling collection to be used for school and community sessions. If you have items that you’d like to donate please email email@example.com, contact the museum on 0161 8709275 or speak to someone on our front desk.
Can I visit the National Football Museum to do research or view the collections not on display?
We have a large archive and reserve collection that holds items that are not on display in the galleries. Our archive and stores are at the museum’s Preston site and visitors can arrange a visit by emailing firstname.lastname@example.org or ring the museum on 0161 870 9275. If you give us some details of your research project we can indicate how much material we have. We are also planning to show some our collections online in the near future.
What can I see at the Preston site?
The Preston site isn’t open to visitors. The site continues to store our collections and can be used as a research facility. If you are conducting academic research and would like further information, please contact email@example.com
Can I get married at the National Football Museum?
It’s possible. Drop us a line at firstname.lastname@example.org and we’ll see if we can help.
Are you fully accessible?
Yes, the National Football Museum is fully accessible. Please see our Access page for more information.
Visitors are advised that we operate an attended lift between floors. A member of gallery staff must be contacted to call the lift.
Can someone from the museum come and give a talk to my group or school?
Please do contact us and we may be able to help. Please e- mail email@example.com
Can I take photographs/film inside the museum?
We’re happy for you to take photographs inside the museum with a hand held camera. Tripods aren’t allowed without prior permission. If you’re a professional photographer or are interested in filming inside the museum, please see our media page for more information.
What time do you open each day?
From 6 July 2012, we will be open Monday-Saturday 10am-5pm and Sundays 11am-5pm. We are closed on Christmas Eve, Christmas Day, Boxing Day, New Years Day and Easter Sunday.
How much does it cost to visit the museum?
The museum is free. If you enjoy your visit then a donation of £4 would be appreciated, as it helps us look after our collection and allows us to put on events for schools and families.
You can also buy a ticket for our Football Plus+ experiences. Details of prices can be found here: http://www.nationalfootballmuseum.com/visit/football-plus/