Please note: We'll be reopening our turnstiles on Thursday 27 May 2021. Book your tickets online!

COVID-19 Visitor Risk Assessment


This risk assessment has been created to evaluate the risk to visitors from COVID-19 at:

National Football Museum (NFM)
Cathedral Gardens
M4 3BG

Controls described in this document have been implemented to minimise the risk to visitors of contracting COVID-19 whilst in the Museum, following UK Government (GOV) regulations, Health & Safety Executive (HSE) guidance and best practice within the museum’s sector. This assessment will be updated if significant changes are required or controls adjusted.

We will only open to the public if it is legal to do so, our first re- opening date to the public was 23/07/20.


1. Guidance & the law

1.1 NFM will follow guidance and comply with legal requirements published by HSE and
GOV taking reasonable steps to protect visitors from COVID-19 to achieve “COVID secure” status:

• We have carried out a COVID-19 risk assessment and shared the results with the people who work here.
• We have cleaning, handwashing and hygiene procedures in line with guidance.
• We have taken all reasonable steps to help people work from home.
• We have taken all reasonable steps to maintain a 2 metre distance in the workplace.
• Where people cannot be 2 metres apart, we have done everything practical to manage transmission risk.

1.2 All staff and volunteers are briefed and trained in advance of working in the Museum using our “COVID secure” operating procedures and receive a copy of our “NFM COVID-19 Health and Safety Information Pack” including detailed risk assessments and actions to minimise the risk of transmission within the team and to visitors.

1.3 Robust Health and Safety management procedures are in place and there is a professional, responsible culture amongst staff, volunteers and trustees.

2. Information provision

The controls detailed in this document will be communicated to visitors as follows:

• Pre visit e-mail when a ticket is sold through our website.
• Visitor safety information and pre-visit film about procedures and what to expect when visiting on the NFM website.
• Signage outside the entrance to the Museum explaining visiting rules (and repeated through admissions area and exhibition areas) using pictograms and easy to understand language.
• 1-way directional route and queuing floor signage.
• Clear communication in place at the entrance and throughout the Museum to remind visitors of visiting requirements, including loud-speaker announcements.

3. NFM Visiting rules / regulations

3.1 Don’t visit if you are unwell.
As per GOV regulations visitors shouldn’t leave their home to visit the museum if they have:
Any symptoms of coronavirus (a high temperature, a new, continuous cough or a loss or change to sense of smell or taste) OR
Are waiting for a coronavirus test result. OR
Have tested positive for coronavirus Within last 14 days. OR
live with someone who has symptoms, is waiting for a test result or has tested positive in the last 14 days. OR someone in their support bubble has symptoms, is waiting for a test result or has tested positive. In the last 14 days.

3.2. Maintain 2 metre social distancing. Social distancing is a primary action to prevent transmission. Visitors should keep 2 metres apart from each other unless from the same household (see GOV regulations). To enable this we have implemented the following:

• Timed tickets – to improve visitor flow and avoid over-crowding.
• Restricted visitor numbers – to avoid over-crowding.
• Pre-purchasing of tickets on NFM website – fast track queueing and access.
• Adaption or removal of hands on activities to reduce touching and increased cleaning frequency.
• Limited closure of areas and activities where distancing cannot be maintained. e.g.
• Designated route for all visitors to follow to avoid over-crowding.
• Queuing floor spot signs for activities and at admissions.
• Supervision of Museum spaces by our staff and volunteers and procedures in place so they can help with enquiries and remind visitors to socially distance.
• Removal of visitors by security staff who ignore visit rules despite being asked not to.
• Children to stay with family groups and be under supervision of parent /guardian at all times.
• Procedures at pinch points such as staircases, toilets and lifts in place to manage visitor flow.

3.3 Regularly wash hands. Visitors will be encouraged to regularly wash hands throughout their visit using our hand sanitiser stations in locations throughout the building and / or with soap and water after using our toilets.

4. Cleanliness and cleaning

4.1 An enhanced cleaning regime is in place. The Museum will be cleaned daily before opening and whilst open to the public. Higher risk areas such as toilets, interactive activities and screens, hand rails, desks, will receive additional focus and be regularly cleaned throughout the day.

4.2 We will only accept cashless payments to reduce transmission risk.

4.3 Hands on activities will be stopped or adapted to reduce the need to touch an exhibit, headphones will be removed from screens throughout the building.

4.4 Cloak rooms and bag storage for visitors will not be available to reduce the risk of transmission.

5. Personal Protective Equipment (PPE)

5.1 From the 08/08/20 it has been a legal requirement for visitors to wear a face covering when visiting Museums in England. Face coverings should be viewed as an additional control alongside the key controls of social distancing, hand washing and enhanced cleaning regimes and not instead of. PPE can also be a useful control measure where risk is heightened e.g. 1-2m distancing.

5.2 Front of house staff members will be wearing PPE as an additional precaution when interacting with visitors.

5.3 The wearing of a face covering for visitors was made mandatory in the National Football Museum from 06/08/20. Visitors are not granted access to the Museum without one and will be reminded to continue to use it throughout their visit. Individual exemptions to this rule can be found in the link below:

5.4 Till points will have clear acrylic barriers between staff and visitors.

5.5 We will provide single use disposable gloves for certain activities where appropriate.

6. Visiting in groups and / or with other households

6.1 From 14/10/20 the UK government introduced a 3 tier alert system in response to a second wave of COVID19 cases. We will be monitoring this alert level for Manchester and Greater Manchester and will change our group visit rules dependent on the level. Visitors should view the website for the current level before booking tickets that include those who they do not live with. The Museum reserves the right to refuse entry to visitors who are not abiding by these local tier rules.

6.2 There are exemptions within this new tier system. please visit for the guidelines. There are also more details on our Schools and Groups website page

7. NHS Test and Trace

The opening up of the economy following the COVID-19 outbreak is being supported by NHS Test and Trace. The NFM is required to assist this service by keeping a temporary record of our visitors for 21 days and assist NHS Test and Trace with requests for that data if needed. This could help contain clusters or outbreaks. We will be doing this through our ticket purchasing system.

8. Shop

In addition to the actions listed above the following apply to the NFM shop:

• It has been mandatory for visitors to wear a face covering since 24/07/20, for exemptions see 5.3
• Route through the shop
• Shop can be bypassed to exit of museum.
• Limited items on display, purchased items from stockroom.
• Limited visitor capacity at any one time.

9. Cafe

In addition to the actions listed above the following apply to the NFM cafe:

• Clear queueing system.
• Simplified offer to reduce queuing and dwell time.
• Additional Food safety / hygiene measures as required, manged by professional catering contractor.
• Limited inside and outside seating applying social distancing measures.

For further details or queries please contact:
[email protected]