COVID-19 Visitor Risk Assessment


This assessment has been created to evaluate the risk to visitors from COVID-19 and describe measures in place to minimise the risk, following a change in the law from 19/07/21.


National Football Museum (NFM)

Cathedral Gardens


M4 3BG.


Controls described in this document have been implemented to minimise the risk to visitors of contracting COVID-19 whilst in the Museum, following UK Government (GOV) regulations and recommendations, Health & Safety Executive (HSE) guidance and best practice within the museum’s sector. This assessment will be updated if significant changes are required or controls adjusted.

As of the date of this document the museum is open to the public 5 days per week Wednesday to Sunday.

The latest govt recommendations can be found here:


1. Guidance & the law

1.1 NFM will follow guidance and comply with legal requirements published by HSE and
GOV taking reasonable steps to protect visitors from COVID-19 to achieve “COVID secure” status:

  • We have carried out a COVID-19 risk assessment and shared the results with the people who work here.
  • We have cleaning, handwashing and hygiene procedures in line with guidance.
  • We have taken all reasonable steps to help people work from home.
  • We have taken all reasonable steps to maintain social distancing in the workplace.
  • Where people cannot maintain social distancing, we have done everything practical to manage transmission risk.

1.2 All staff and volunteers are briefed and trained in advance of working in the Museum using our “COVID secure” operating procedures and updated as required.

1.3 Robust Health and Safety management procedures are in place and there is a professional, responsible culture amongst staff, volunteers and trustees.

2. Information provision

The controls detailed in this document will be communicated to visitors as follows:

  • Pre visit e-mail when a ticket is sold through our website.
  • Signage in the Museum explaining visiting recommendations and requirements using pictograms and easy to understand language.
  • 1-way directional route and floor signage.
  • Clear communication in place at the entrance and throughout the Museum to remind visitors of visiting recommendations and requirements, including loud-speaker announcements.

3. Do not visit if you are unwell

As per GOV regulations visitors shouldn’t leave their home to visit the museum if they have:

  • Any symptoms of coronavirus (a high temperature, a new, continuous cough or a loss or change to sense of smell or taste) OR
  • Are waiting for a coronavirus test result. OR
  • Have tested positive for coronavirus within last 14 days. OR
  • live with someone who has symptoms, is waiting for a test result or has tested positive in the last 14 days. OR
  • someone in their support bubble has symptoms, is waiting for a test result or has tested positive, in the last 14 days.

4. Social distancing

Social distancing is a primary action to prevent transmission. We request visitors keep 1 metre apart from each other unless from the same visiting group. To enable this we have implemented the following:

  • Timed tickets to improve visitor flow and avoid over-crowding.
  • Restricted visitor numbers to avoid over-crowding.
  • Pre-purchasing of tickets on NFM website offering fast track queueing and access.
  • Limited closure of areas and activities where distancing cannot be maintained.
  • Designated route for all visitors to follow to avoid over-crowding.
  • Queuing floor spot signs for activities and at admissions.
  • Supervision of Museum spaces by our staff and volunteers and procedures in place so they can help with enquiries and remind visitors to socially distance.
  • Children to stay with family groups and be under the supervision of parent /guardian at all times.

Adaptions at pinch points such as staircases, toilets and lifts to manage visitor flow.

5. Cleanliness

5.1 Visitors are encouraged to regularly wash hands throughout their visit using our hand sanitiser stations in locations throughout the building and / or with soap and    water after using our toilets.

5.2 An enhanced cleaning regime is in place. The Museum is cleaned daily before opening and whilst open to the public. Higher risk areas such as toilets, interactive activities & screens and hand-rails receive additional focus and are regularly cleaned throughout the day.

5.3 Hands on activities have been adapted or removed to reduce the need to touch an exhibit, e.g. headphones will be removed from interactive activities.

5.4 Toilet facilities remain available for use.

6. Face Coverings

6.1 It is not a legal requirement for visitors to wear a face covering. However, like many indoor public attractions and museums we are encouraging visitors to continue t wear a face covering when visiting the Museum to help protect everyone.

6.2 It is not a legal requirement that face coverings are worn by retail, leisure and hospitality staff working in any indoor area. However, Museum staff will continue to wear a face covering whilst interacting with the public.

6.3 Till points have clear acrylic barriers between staff and visitors.

7. Visiting in groups and / or with other households

7.1 There are no legal requirements regarding visitor group sizes for indoor attractions. Museum visitors can buy a group ticket for up to 15 people per time slot. Terms and conditions regarding group tickets can be found on our website.

7.2 For the latest arrangements for education group visits please contact the Museum at  

7.3 For the latest arrangements for corporate bookings please contact the Museum at

8. NHS Test and Trace

We display an NHS Test and Trace app location QR code at admissions and encourage visitors to scan it on entry. This could help contain clusters or outbreaks.

9. COVID Vaccinations

Visitors who have been vaccinated against COVID-19, to help protect themselves and others, are still required to follow all of the guidance as described within this document.

10. COVID Tests

We do not require proof of a recent negative COVID test or vaccination to enter the Museum, although we strongly encourage those with symptoms to stay away from the Museum, self-isolate and arrange a test (see section 3)

11. Building Ventilation

We have programmed our building management system to maximise fresh air flow   through the building.

12. Other information

11.1      We will only accept cashless payments to reduce transmission risk.

11.2      Cloak rooms and bag storage for visitors is not available to reduce the risk of transmission.

For further details or queries please contact:

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