Updates to deliveries during Covid-19
We’re continuing to send orders out despite the museum being currently closed. Please do allow a few more days than usual for your delivery to arrive as we’re currently operating with less staff than usual.
Please note that all timescales are approximate and may be subject to change. Thanks for bearing with us, we’ll do our very best to get your order to you in time.
If you’ve any questions drop us a line at firstname.lastname@example.org and we’ll get back to you as soon as possible.
UK Standard Delivery
All prices for delivery will be displayed at checkout.
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Collect from the museum
Collection from the museum is available only on the days when we are open. Just select Collect In Store at the checkout then pop in and see us Thursday-Sunday. We are open from 10am until 5pm. This option has the added bonus of being able to have a look around the museum and check out what we have going on!
All items sold on our shop website is available for international delivery.
CUSTOMS & DUTY
All items are shipped from the United Kingdom and may incur duty & other charges upon entering other countries including all EU countries.
From 1 January 2021, customers will be liable to pay import duty and VAT charges on all parcels valued at €22 and over which will be charged at destination by the courier and must be paid before delivery. If these charges are not paid the parcel will get returned to the National Football Museum and the goods will be refunded
Any duty, clearance, tax or carrier charges must be borne by the recipient and we will not accept liability for any such cost.
We are unable to advise what the thresholds and rates are for other countries as these are determined by the respective governments and can vary significantly between countries and even items. If upon delivery there are any additional charges due our carrier will contact you to arrange payment.
Orders placed after 1pm on a Friday and over the weekend will not be dispatched until Monday.
If you would like to discuss any aspect of delivery please contact us at email@example.com.
Europe and Rest of World deliveries are sent by Airmail / courier and can normally be expected to arrive within 7 days. However we ask that you allow 14 days from dispatch before contacting customer services.
Please note due to the COVID-19 pandemic dispatch times may be longer as our staff and suppliers are working on reduced hours.
Orders may be delivered in a re-used or recycled box as part of the National Football Museum commitment to the environment, focusing on reducing its paper and cardboard consumption.