Please note: We are now open again Thursday - Sunday 11am - 4pm. Book your tickets online now!

Social Distancing Tactics

To help you stay match fit during your visit, we have pulled together some social distancing tactics. Please take a moment to study these tactics before arriving at the museum. For further information, please see our Risk Assessment page.

Please don’t visit if feeling unwell

If you are unwell ahead of your visit, please do not visit the museum, as doing so may place our team and other visitors at risk. If you have any symptoms of coronavirus, are awaiting a coronavirus test result or have tested positive in the past fourteen days, please do not visit. The same applies if you live with someone / share a support bubble with someone who has exhibited symptoms, is awaiting a test result or has tested positive within the past fourteen days.

Timed tickets and restricted numbers

In order to manage the visitor flow effectively, we have introduced a timed ticketing system, restricting the number of visitors in the museum at any given time. It is strongly recommended that you book a time slot in advance of your visit, as places are limited and we cannot guarantee that slots will be available on demand.

Book in advance online

We strongly encourage our visitors to book their tickets and time slots in advance via our new online ticketing portal.

If you are buying a ticket for the first time, you can purchase admission and choose your time slot. If you have already purchased a ticket, please select the relevant option and book your time slot. City of Manchester residents can also book their time slots online.

Buy your tickets / book your time slot here

Use the handwashing stations

We have installed an array of hand sanitiser units throughout the museum. Please use these to keep your hands clean during your visit. Toilet facilities are also available to wash your hands.

Card and contactless only

To minimise contact between our team and our visitors, we are only accepting card and contactless payments on our Welcome Wing and in our shop.

Please keep 2 metres apart

In keeping with government guidelines, we are asking our visitors to remain two metres apart from those outside of their household / social bubble for the duration of their visit. Floor markers situated throughout the galleries should help visitors maintain the correct distance.

Follow the designated route

We have implemented a one-way system around our galleries, ensuring that all visitors can maintain the correct social distance and avoid coming into close contact with others. Please follow the floor markers and arrows situated around the main galleries.

Toilets

Toilet facilities will be available to our visitors on the Pitch Gallery (ground floor) and the Play Gallery (second floor).

Enhanced cleaning

Our cleaning team will be rigorously sanitising the museum galleries throughout the day, cleaning all touchscreen surfaces and displays.

Face masks

From Thursday 6 August, in line with government guidelines, all our visitors must wear face masks. Until then we’re encouraging all our visitors to wear masks.

Friendly team here to help

If you are unsure of any of our social distancing guidelines, or require assistance in any way, please speak to one of our team members at the Welcome Wing or on the galleries. Alternatively, if you have any further questions ahead of your visit, please consult our Risk Assessment page, or get in touch with us at [email protected].