Terms & Conditions
THE NATIONAL FOOTBALL MUSEUM TERMS AND CONDITIONS OF ENTRY
The National Football Museum is a registered charity in England number 1050792, whose registered office is at Urbis, Cathedral Gardens, Manchester, M4 3BG. Admission tickets can be purchased via our website www.nationalfootballmuseum.com, or alternatively, tickets can be purchased on the day at our admission ticket office at the entrance to the Museum.
Tickets are sold subject to the following terms and conditions:
- Purchasing tickets
The price of admissions tickets will be as quoted on the site from time to time, except in cases of obvious error. Prices are liable to change at any time, but changes will not affect orders in respect of those purchased for a future date.
Ticket prices and types are stated and described on our website. The ticket type you purchase must reflect the status of the individual visitor such as age or place of residence. You will be required to show identification for these kinds of ticket.
Tickets are purchased for specific time slots, for which there is a limited number of tickets available per slot. Tickets can be purchased up to 4 weeks in advance of visit.
After placing an order, you will receive an e-mail from us acknowledging that we have received your order. You must present your QR code available through your confirmation e-mail either in printed or electronic format and any identification as required when you visit
Admission ticket prices include applicable VAT, our VAT number is: 834866982
Payment for admissions tickets must be by credit or debit card. We accept payment with Visa, Mastercard, Visa Delta, Switch and Maestro. Payment will be debited at time of order. Admission tickets can also be purchased using National Football Museum gift cards.
Quaytickets is the official ticketing partner of the National Football Museum. Your booking, data and payment will be processed by Quaytickets. Quaytickets will appear on your bank statement.
Tickets cannot be re sold or refunded and are purchased for a specific time slot. If you are unable to attend your time slot, we will arrange an alternative for you assuming any replacement time slot has availability.
The Penalty Shootout interactive game is not included in the admissions price. Visitors wishing to play the game can pay for this activity on their day of visit.
Your ticket to the Museum is valid for 12 months and includes access to all of our galleries and exhibitions (with the exception of the Penalty shoot-out game). You must book a time slot on our website to revisit and provide evidence of your initial purchase. Your ticket cannot be transferred to others.
- Gift Aid
The National Football Museum is a charity hence if you are a UK tax payer and choose to give a donation when buying your ticket, please look out for the Gift Aid logo and tick the box to Gift Aid your donation when completing your online purchase. This means we can claim back an additional 25% of the value of your ticket at no extra cost to you.
- Complimentary tickets
Adult carer tickets can be obtained to help those with a disability enjoy their visit, but any tickets must be included in your order. We do not offer a discounted ticket for disabled visitors.
There is no charge for children under 5 but any tickets must be included in your order.
Art Fund or Museum Association pass holders are entitled to free entry but any tickets must be included in your order and you must present evidence of your membership when you visit.
From time to time the Museum offers discounts on admission tickets, if you have a discount code please complete the details box when you order. For certain discounts it will be necessary to bring evidence of your entitlement to the discount when you visit.
- Manchester City Council residents
The museum receives financial support from Manchester City Council. As part of that arrangement Manchester city resident’s benefit from free admission. Free entry is only available to those living in the Manchester City Council area, you can check whether you are a resident at:
The Penalty Shoot-out interactive game is not included in the complimentary resident ticket.
- Whilst visiting
- If you’re planning a visit and are aged under eighteen you must bring an adult with you. If your children are under twelve then you must accompany them at all times during your visit.
- The NFM reserve the right to refuse admission, terminate a visit, close galleries or restrict access to areas at short notice and without prior warning. We do not tolerate abuse of staff for any reason and will terminate visit in the event of abusive behaviour.
- Smoking and Vaping are prohibited anywhere in the Museum.
- Eating and drinking are prohibited within the Museum, except in designated refreshment and cafeteria areas.
- Dogs will not be admitted (except assistance dogs).
- Security checks are in place which may include bag searches.
- Back packs and large bags/suitcases are not permitted to be carried within the Museum. Storage is not available.
- MAINTENANCE & PlANNED CLOSURE DAYS
From time to time, objects, activities and displays in the museum may be unavailable to due to repair, maintenance, or a short-term loan.
The Museum and Resource Centre will be closed on certain days for private events for which admissions tickets cannot be bought.
- Events outside of our control
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (“Force Majeure Event”).
A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following: strikes, lock-outs or other industrial action, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport, impossibility of the use of public or private telecommunications networks, or the acts, decrees, legislation, regulations or restrictions of any government.
Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.
- VARIATION OF THESE TERMS AND CONDITIONS
We have the right to revise and amend these terms and conditions from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system’s capabilities.
- LAW AND JURISDICTION
Contracts for the purchase of tickets through the Site will be governed by English law. Any dispute arising from, or related to, such Contracts shall be subject to the non-exclusive jurisdiction of the courts of England and Wales to which you and we both submit.
THE NATIONAL FOOTBALL MUSEUM SHOP TERMS AND CONDITIONS
Online Sales Terms and Conditions
- About Us
The NFM Shop accessed via www.nationalfootballmuseum.com (“Site”) is operated by National Football Museum at Urbis (Trading) Limited (“NFMT” “We” or “Us”), a corporation registered in England with Company number 07539263, whose registered office and main trading address is at Urbis, Cathedral Gardens, Manchester, M4 3BG, UK.
- Your Status
By placing an order through the Site, you warrant that you are legally capable of entering into binding contracts with us.
- How the Contract is formed between You and Us
3.1 After placing an order, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Product. All orders are subject to acceptance by us. The contract between us (“Contract”) will only be formed when we dispatch your items.
3.2 The Contract will relate only to those Products we dispatch to you. We will not be obliged to supply any other Products which may have been part of your order until those Products become available to us for dispatch.
- Consumer Rights
4.1 If you are contracting as a consumer, then subject to clause 4.3, you may cancel a Contract at any time within fourteen days, beginning on the day after you received the Products. In this case, and in accordance with our returns policy (set out in clause8 below) you will receive a full refund of the price paid for the Products, but you will be responsible for the cost of returning the Products to us.
4.2 To cancel a Contract, you must inform us in writing. You must also return the Products to us immediately, in the same condition in which you received them, and at your own cost and risk. You have a legal obligation to take reasonable care of the Products while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.
4.3 You will not have any right to cancel a Contract for the supply of any Products:
- i) that have been custom made to suit your specifications;
- ii) which by reason of their nature cannot be returned; or
iii) which you purchased through our counter collection.
- Availability and Delivery
Your order will be fulfilled by the delivery date set out in our dispatch confirmation email or, if no delivery date is specified, then within 30 days of the date of such dispatch confirmation, unless there are exceptional circumstances.
- Risk and Title
6.1 The Products will be at your risk from the time of delivery.
6.2 Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges.
- Price and Payment
7.1 The price of any Products will be as quoted on the Site from time to time, except in cases of obvious error.
7.2 These prices include applicable VAT but exclude delivery costs, which will be added to the total amount due. For our current delivery charges to the UK, EU and internationally, please click here. If the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Products in full before the change in VAT takes place.
7.3 Please note that local Customs may charge duty and tax on the full value of your order. Should there be any customs charges for your order it will be your responsibility to pay these, and not the responsibility of NFMT or The National Football Museum.
7.4 Prices are liable to change at any time, but changes will not affect orders in respect of which we have already dispatched.
7.5 The Site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on the Site may be incorrectly priced. Where a Product’s correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you. If a Product’s correct price is higher than the price stated on the Site, we will either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection.
7.6 If the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as an error, we do not have to provide the Products to you at the incorrect (lower) price.
7.7 Payment for all Products must be by credit or debit card. We accept payment with Visa, Mastercard, Visa Delta, Switch and Maestro. Payment will be debited at time of order through Global Iris payment system.
- Our Returns Policy
8.1 Returns (quoting the order number we have given you) will be accepted in the following circumstances;
- a) for Products returned within the fourteen-day cooling-off period referred to in clause 4, we will process the refund due to you as soon as possible and, in any case, within 30 days of the day you have given notice of your cancellation. The Products must be returned as new and, where practicable, in their original packaging. In this case, we will refund the price of the Product in full but you will be responsible for the cost of returning the item to us and if you return it at our expense we are entitled to charge you such expense, which shall be a maximum of the charge payable by us to our courier;
- b) for defective products we will examine the returned Product. Products returned by you because of a defect not caused by you or your servant or agent will be refunded in full, including a refund of the delivery charges for sending the item to you and the cost incurred by you in returning the item to us. If, after examination, we find the returned Product to be defective due to a defect not caused by you or your servant or agent we will notify you in relation to your refund via e-mail within a reasonable period of time. We will usually process any refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via e-mail that you were entitled to a refund for the defective Product.
8.2 These conditions do not affect your statutory rights relating to faulty or misdescribed goods. For further information about your statutory rights contact your local authority’s Trading Standards Department or a Citizens Advice Bureau.
- Our Liability
9.1 We warrant to you that any Product purchased from us through the Site is of satisfactory quality and reasonably fit for all the purposes for which products of that kind are commonly supplied.
9.2 The provisions in clause 9.3 shall only apply if you are contracting as a business and not as a consumer.
9.3 Subject to clause 9.4:
- a) we shall under no circumstances whatever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss arising under or in connection with the Contract; and
- b) our total liability to you in respect of all other losses arising under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the price of the Products you have purchased.
9.4 Nothing in these terms and conditions shall limit or exclude our liability for:
- a) death or personal injury caused by our negligence, or the negligence of our employees, agents or subcontractors (as applicable);
- b) fraud or fraudulent misrepresentation;
- c) breach of the terms implied by section 12 of the Sale of Goods Act 1979;
- d) defective products under the Consumer Protection Act 1987; or
e). any matter in respect of which it would be unlawful for us to exclude or restrict liability.
- Access to the Site
We will do our best to ensure that availability of the Site will be uninterrupted and that transmissions will be error-free. However, due to the nature of the Internet, this cannot be guaranteed.
- Written Communications
Applicable laws require that some of the information or communications we send to you should be in writing. When using the Site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
All notices given by you to us must be given (by letter) to National Football Museum at Urbis (Trading) Limited at Urbis, Cathedral Gardens, Manchester, M4 3BG, UK or (by email) to firstname.lastname@example.org. We may give notice to you at either the e-mail or postal address you provide to us when placing an order, or in any of the ways specified in clause 11 above. Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail that such e-mail was sent to the specified e-mail address of the addressee.
- Transfer of Rights and Obligations
13.1 The Contract between you and us is binding on you and us and on our respective successors and assigns.
13.2 You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent.
13.3 We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.
- Events Outside Our Control
14.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (“Force Majeure Event”).
14.2 A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following: strikes, lock-outs or other industrial action, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport, impossibility of the use of public or private telecommunications networks, or the acts, decrees, legislation, regulations or restrictions of any government.
14.3 Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.
15.1 If we fail or delay, at any time during the term of a Contract, to insist upon strict performance by you of any of your obligations this does not mean we have given up our rights and we may still require you to comply with your obligations under the Contract.
15.2 If we forgive (in writing) any particular default by you of your obligations under a Contract, that does not forgive any subsequent default by you.
If any of these terms and conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.
- Variation of these Terms and Conditions
We have the right to revise and amend these terms and conditions from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system’s capabilities.
- Law and Jurisdiction
Contracts for the purchase of Products through the Site will be governed by English law. Any dispute arising from, or related to, such Contracts shall be subject to the non-exclusive jurisdiction of the courts of England and Wales to which you and we both submit.
THE NATIONAL FOOTBALL MUSEUM WEBSITE TERMS AND CONDITIONS
The website www.nationalfootballmuseum.com (the “Site”) is operated by National Football Museum (“NFM” “Us” or “We”) a corporation registered in England with company number 03070670 and whose registered office is at Urbis, Cathedral Gardens, Manchester, M4 3BG, UK, a registered Charity with number 1050792.
”Your”, “Yourself” and ”You” means you as the user of the Site.
USE OF THE SITE
Please familiarise Yourself with the Terms and Conditions, and if you don’t agree with them then please do not use the Site. These terms include all guidelines, policies and rules that are published on the Site or referred to here.
The Site contains content about services which may be age restricted or subject to other restrictions in some parts of the Site. By entering such areas of the Site You warrant to NFM that it is legal for You to view such material from the location where You access the site.
Please note that online sales are made by National Football Museum at Urbis (Trading) Limited a corporation registered in England with Company number 07539263, whose terms and conditions for such sales can be accessed by clicking here.
ACCESS TO THE SITE
We may, from time to time, have to suspend or restrict access to parts of the Site for maintenance, for the introduction of new services or to allow for repairs. Otherwise, We will use reasonable endeavours to ensure that availability of the Site is continuous and free from errors but, due to the nature of the Internet, we cannot guarantee this. Access to the Site is on a temporary basis and we reserve the right to amend or withdraw our service from the Site without advance notice. You must ensure that any person accessing the Site via Your internet connection is made aware of the Terms and Conditions.
LICENCE TO ACCESS
NFM grants to You a limited licence to access and make personal use of the Site. You are not, however, authorised and such licence does not extend to downloading or altering any part of the Site.
This website or any portion of this website may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent.
You must not show NFM in an untrue, offensive or derogatory way and subject thereto you have a revocable non-exclusive right to create a hyperlink to the Site homepage. NFM reserves the right to withdraw permission for such link, at any time, without prior notice.
You are not authorised to and must not use data gathering and extraction tools such as robots, data mining or similar, nor use framing to enclose any trademark or logo of NFM or its affiliates without Our written consent (which written consent includes any specific licence we have granted to you for such purposes). You are not authorised to and must not use any meta tags or any other hidden text which uses trademarks or names used by NFM or its associates or affiliates without Our written consent.
We reserve the right to make changes to the Terms and Conditions, the Site and policies at any time. If You continue to use the Site, You will be subject to the Terms and Conditions and policies applying at the time of use. If any term or condition is held to be invalid then it shall not affect the validity of the other terms or conditions which shall continue to apply.
RELIANCE ON INFORMATION POSTED
Content posted on the Site is not advice and should not be relied upon as such unless specifically confirmed in writing to You by NFM, which accordingly disclaims responsibility arising from any reliance placed on such content.
NFM expressly reserves all rights in and to its registered and/or unregistered trade marks, the domain www.nationalfootballmuseum.com and any related domains and sub-domains, and logos.
THIRD PARTY SITES AND CONTENT
The Site and its content may contain links to third party websites (which will have their own terms and conditions). If You decide to visit any such third party website, NFM is not responsible for the content, accuracy or opinions expressed in such websites. Links must not be taken as implying that the Site or NFM is, associated with such third party websites.
We may provide information to you sourced from a third party website but accept no responsibility or liability for any content on any such third party website and the inclusion of any link does not imply endorsement by us of that linked website. So, if You decide to access such third party website, it is at Your own risk.
REGISTRATION AND MEMBERS AREA
Registered users of the Site (“Registered Users”) have access to additional areas of the Site and/or functionality (”Members Area”). We control access to the Members Area by username and password and reserve the right to cancel or suspend membership of the Members Area and to refuse access to it. Registered Users access the Members’ Area of the site on the following conditions:
- Registered Users provide accurate, true and complete information about themselves on the Members area registration form;
- Username and password are personal to individual Registered Users and will not be shared or used by anyone else to access the Members Area;
- Registered Users do not create additional registration accounts, nor try to pass themselves off as another registered user;
You may submit suggestions, comments, questions, and photographs provided that such items are not illegal, defamatory, threatening, invasive of a third party’s privacy, in breach of a third party’s intellectual property rights or harmful to third parties. Any such material must not be nor consist of nor contain software viruses, any type of “spam”, mass mailing, or religious or political campaigning material.
NFM is not obliged to use or post to the Site any material You send to Us but in relation to any material You do submit or post, you grant to NFM and its associates and affiliates an irrevocable assignable non-exclusive, royalty free licence to use, reproduce, modify, create derivative works from, adapt, publish, translate, distribute, and display such content in any media, throughout the world and to sub-license others to do the same. You also agree to waive any right to be identified as the author of such content and Your right to object to derogatory or other treatment of such content. You agree, if We so request, to carry out any further acts or things and to execute such deeds or documents as shall be necessary to perfect any of these rights granted by You to Us.
We are relying upon a representation and warranty which You give to us that You own all of the rights to the content that You post or submit or that You are licensed to give us the above rights. You also warrant to Us that content or material submitted by You to us is not false or misleading, will not breach any other party’s intellectual property rights, is not defamatory and will not cause injury or offence to any person or entity. You agree to indemnify (including as to costs on an indemnity basis) Us and our affiliates in respect of any and all claims brought by third parties alleging matters which would be a breach of such warranties.
If content you post contains any material that is not owned by or licensed to You or which is subject to third party rights, You must obtain, before submission of such content any necessary licenses and consents to permit use and exploitation of such content by us in accordance with the Terms and Conditions without additional compensation.
When You submit content:
- a) It must:
- comply with applicable law in any country in which it is posted;
- disclose any relationship between You and the services or goods which are the subject of such content;
- be accurate in relation to facts; and
- if an opinion, be genuinely held.
- b) It must not:
- be false (including identifying you as a consumer);
- promote discrimination;
- contain any unsolicited or unauthorised junk mail, advertising or promotional materials;
- purport to be from NFM, when it is not;
- infringe any copyright, trade mark or database right of any third party;
- be obscene or otherwise offensive.
If You do not comply with these requirements, we reserve the right to suspend Your use of the Site and/or access to the Members’ Areas without prior notice.
We reserve the right not to publish any material you submit or post at our discretion. Further, while we are not obligated to moderate content on the Site, we reserve the right to monitor information received through the Site, and to remove block or suspend content posted by You at any time.
You agree to indemnify NFM and or its officers and employees, and applicable third parties against all claims by third parties, liabilities, losses and expenses (including legal fees) suffered by such persons arising out of content posted by You and/or any breach by You of any term of the Terms and Conditions.
CLAIMS OF COPYRIGHT
If you believe Your content has been copied by a third party in a manner which would constitute an infringement of copyright then please write to us at the address Urbis, Cathedral Gardens, Manchester, M4 3BG, UK in hard copy form identifying clearly the item in respect of which it is alleged there is an infringement, where that item appears, the nature of the infringement and your full name, address, telephone number and e-mail.
CLAIMS OF DEFAMATION
NFM will at any one time host many comments and images. It is not possible to be aware of the contents of all such material nor that it is or may be defamatory. If You believe material appearing on the site is defamatory please write to us in hard copy format at the address Urbis, Cathedral Gardens, Manchester, M4 3BG, UK identifying clearly; the item which is allegedly defamatory, where the item appears, why it is defamatory and your full name, address, telephone number and e-mail. If notified in this way, we will use reasonable endeavours to remove (genuinely) defamatory material within a reasonable time.
NFM excludes to the extent permitted at law and disclaims all warranties, representations, terms and conditions that might otherwise be implied by law in relation to the Site. Further, NFM cannot and does not warrant or represent that the Site will be free of errors, viruses or other harmful elements, or that defects will be corrected promptly or at all. NFM shall not be liable, under the Terms and Conditions for any indirect, incidental or consequential damage or otherwise, even if notified of the possibility of such damage.
Further, NFM shall not be liable for any loss caused as a result of Your act or failure to act, provided that nothing in the Terms and Conditions shall affect Your statutory rights, and nothing in the Terms and Conditions shall exclude NFM’s liability for:
- death or personal injury arising through negligence;
- fraud; and/or
- any matter or thing that cannot be excluded or limited by NFM under English law.
THE TERMS AND CONDITIONS ARE GOVERNED BY AND CONSTRUED IN ACCORDANCE WITH THE LAWS OF ENGLAND. YOU AND WE AGREE TO SUBMIT TO THE EXCLUSIVE JURISDICTION OF THE COURTS OF ENGLAND.
If You breach the Terms and Conditions and We either take no action or delay in taking action then We will still be entitled to rely upon the Terms and Conditions in respect of any other breach by You.
EVENTS BEYOND REASONABLE CONTROL
We will not be held responsible for any delay or failure to comply with our obligations under these Terms and Conditions if the delay or failure arises from any cause which is beyond our reasonable control. Your statutory rights are not affected.
The National Football Museum and www.nationalfootballmuseum.com are, respectively, the name and domain name of The National Football Museum. If you have any enquiries about the material appearing on the Site or about the Terms and Conditions, You can contact us by emailing email@example.com . Our postal address for correspondence is Urbis, Cathedral Gardens, Manchester, M4 3BG, UK