Please note: We are no longer serving as a temporary box office for Manchester Arena ticket collection. Please contact 0161 950 5000 for more information.

Returns & Exchanges

Returns and Refunds

Your statutory rights as a consumer are not affected if, for any reason, you wish to return a product brought from the National Football Museum online shop. If you aren’t satisfied with your order, please notify us within 7 days of receipt shop@nationalfootballmuseum.com or 0161 8718 150.

Please return the goods to National Football Museum, Cathedral Gardens, Manchester M4 3BG for a full refund or exchange within 7 days of notifying us. Please ensure that goods are well packed and returned in the same condition as they were received.

We advise you to obtain proof of postage as we cannot be held responsible for goods that do not reach us.  If the goods were received damaged or faulty, we will pay your return postage upon receipt of the goods.  Providing we have stock, damaged or faulty goods will be replaced Free of Charge within 72 hours or refunded in full.

We regret that items specially ordered or made to order cannot be returned.